Your Cincinnati Sign Shop
Client Reviews on Your Cincinnati Sign Shop
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Excellent service and the products always come out as desired. I use them for all of my screen printed and embroidered items plus more.
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Digimax Graphics earned this 1 star review. Let's start off with the poor customer service before I get to the ripping me off part. I was told that for a simple job of replacing six vinyl letters off two exterior wooden signs with 10 new vinyl letters would only take 3 days. No big deal, right?I dropped the sign off on August 10. Three days later (when it was supposed to be ready for pick up), I had to approve the proof, to which I inquired about pricing. Shortly after, I received a call from a guy who quoted me $20/sign. He did not send the quote to me in email, honestly, I didn't think that I would need it in writing, since my Landlord advised me to use them, so I agreed to start the work. He then quoted me the same 3 day turnaround time, promised three days earlier. Six days in, sign should be complete - We call to check on the status, the signs were supposed to be completed today. They said that they are not ready... but that they would keep us updated as to the progress...Two weeks in - We HAD to frequently call (because the didn't call us once) to get an update, and the people who answered the phone had no idea about our sign... We finally received word that our landlord needed to pick up our signs to repaint them... they blamed him for the delay because he never picked them up (who knows if they even contacted him regarding the signs... I am starting to see a pattern) Three weeks in, still no signs - On August 31 at 11.54am, 6 MINS BEFORE THEY CLOSED EARLY FOR LABOR DAY, I received an email that my sign is ready for pickup. Really??Nearly Four weeks in for a job that was originally promised in THREE DAYS - We go to pick up the signs... the guy that quoted me $20 over the phone, charged me $22/sign plus tax. He would not honor his verbal estimate and did not give an explanation for the increase. Now, normally I would not be upset over a $4 increase, stuff happens, but with the history of the transaction, outlined above, I felt extremely taken advantage of. Mind you, I could have done this myself as I have a vinyl cutter... It would have taken me 5 minutes to do this.When mentioning all the issues we had with their service, he deflected and blamed every issue on my landlord and did not take any accountability for their poor customer service; no updates, price increase, 10x the quoted time, and sending an email six minutes before closing to pick up the signs. I HIGHLY recommend you search elsewhere. There are MANY other companies with better and more recent reviews than from two years ago.
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Thank you so much Rick & Team for helping to make and get our sign up. You have exceeded our expectations and can call us customers for life!!!
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Amazing company to work with! I've used them for personal, and business related items. I was treat excellent every time, no matter how big or small the job was. The only spot I'll go to for my vinyl decal and wrap needs!
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Rick and Sue are great to work with. The quality is always excellent. We have been a happy customer since 2009.
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Rick did a great job on my trailer for my business. Very quick turn around and reasonable on the price.
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I took a brand new hat in that I had ordered custom and they wouldn't embroider 4 letters on it because, "they only do work on a hat if you buy the hat from them". What a joke. I'll take it to Lids at the mall. They'll do it no problem.
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I worked with Digimax on a complete office rebranding project. They were fantastic to work with. Every piece of the project was designed and installed with such care and speed! We will continue to work with them on all future projects!
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Staff is always a pleasure to work with. They do EXCELLENT work and are efficient and timely on any products you order. Keep up the GREAT work Digimax!
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DigiMax is my choice for graphics, signs, banners, apparel, decals and vehicle decals. I have been using them for over 20 years. Great work & speedy service every time.
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