Client Review on Dinner Delivered

Feedback:

It was OK for awhile, but the quality of the service has decreased a lot over the past year. Food is never delivered on time - it is delivered anywhere from 30 to 90 minutes late. Items are often missing or incorrect. The hot food is cold and soggy, and the cold food is ruined. The drivers are always polite and professional, but have no way to rectify anything themselves.DoorDash and Uber Eats always offer me a credit or perk when they mess up (and sometimes just because)! When one restaurant completely screwed up by giving my order to another delivery service, Uber Eats made sure I got my correct order as quickly as possible and refunded some of the purchase price. DD, please look into the service models of Uber Eats, Door Dash, and even Shipt. You could use a good lesson on how to run a good customer service program.