Client Review on Doorbell Digital Marketing

Feedback:

Kenneth and I have known each other a long time. I was his first client when he opened Doorbell Marketing. At the outset, I was actually quite pleased. My site was beautiful, he's a hard worker, his quality of work was fine, & he held up his promise by beginning to generate leads into my business. Oddly enough I had a 5 star review on here for the longest time. I'm choosing to change my review because of how I was treated, not due to poor quality work.I had signed a contract agreeing to a specific dollar amount in exchange for specific services rendered. Later, Kenneth attempted to alter our agreement to acquire additional payment for no change in services when legally we had agreed to an ongoing partnership at the original price.Kenneth decided that his pay increase was more important than loyalty to his first customer, which is fine. Business is about money. But a good business, in my opinion, builds good relationships and treats those relationships respectfully. When a business cares more about the bottom line than the loyalty with the customer, I take issue with that. We all have clients that have been with us for so long that out of respect for the relationship we grandfather them in to whatever payment they were providing. Sure, we eat the potential profits but it's the right move.When a company chooses to put the bottom line before the customer, it shows a lack of respect for the people that company is working for. For that, I'm disappointed with Kenneth and with Doorbell and why I'm changing my review to reflect that.Reviews are an accumulation of not only services, products, etc. but the experience. My experience ended very poorly & disrespectfully. Therefore, I believe this review accurately reflects my view on this company. I don't do business with companies I can no longer trust or respect and will not be doing business with this company in the future.