Client Review on e-vergent.com, LLC

Feedback:

Where to begin. I guess a list would be the best and easiest way to type this out.- The service is just terrible. I have never had a connection so volatile and awful as the one that I got with e-vergent. Every day, multiple times a day, I play the guessing game of when my internet is just going to go out before reconnecting itself after 2 minutes. It is absolutely ridiculous how often it happens. On top of that, if anyone is on the internet and someone else connects to the same connection, the connection just deads for a few minutes before coming back. It's horrible.- The price I pay for the service is absolutely ludicrous. Not only is paying the amount I do for the service I get just ridiculous, but I'm also paying $90 a month for 25 down. That is absolutely absurd. $90 a month for 100 down is the norm with just about every other ISP in existence. This is a massive reason why I will be switching providers as soon as the other one is available in my area.- The customer service is trash. Not only am I put on hold from anywhere between 20 minutes to 3 hours just to be put on hold again from anywhere between 20 minutes to 3 hours after providing a small bit of info, but I am also lied to about the problems I am facing and the help I would be getting. I had to call multiple times to finally get someone to tell me that their Tier 2 techs, the techs that come out to repair things, didn't work on that day and that the other customer service reps were lying to me that I would be receiving calls from tier 2 reps that day. Just ridiculous. Customer Service from e-vergent is on the same level as comcast, mediacom, and frontier, which is to say that it's abysmal.I guess that about sums it up for now. I absolutely will not be sticking with this provider and will be immediately jumping ship to the new ISP coming to my town in the next few weeks. I have given e-vergent their chance several times and was met with nothing but them flinging their excrement at me. They are easily in the top 3 worst ISP's I have ever dealt with.