Client Review on EAP PhotoVideo

Feedback:

First the good news - the photos are excellent. In dance photography, timing is everything, and the photographers did a great job of capturing our daughter at just the right moments.Now the bad news - we were given false information and it cost us money. We were told that they would be taking pictures of the opening showcase number on the last day of the competition, so we should wait to order our pictures after that dance. They didn't take any pictures of that dance. In fact, we happened to see them packing up to leave several minutes before the number even started. We asked about it, and were told that we could no longer order pictures because they were closing up, but we would be able to get the pictures for the same price online. This was technically true, but we were told we'd be able to download them, which was not. We wound up having to pay $12 in shipping because of the misinformation given at the site. Had we been informed properly, we could have had all of our photos on the second day of the competition with no shipping charges. Now, we'll wait and see how long it takes them to ship us the photos through the mail.