Eastern Marketing
Client Reviews on Eastern Marketing
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They are providing the best service. Kevin is amazing I really recommend them for a great service.
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Repairman was on time, knowledgeable and courteous. Fixed right the first time
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I previously rated this company with one star, but I must change that review to 5 stars now. The GM Ester handled the situation with great care and problem solving. She and Andrea have rectified the situation and I will have a working fridge on Friday. I want to thank them for taking the time to make it right. It is greatly appreciated.
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Blomberg dishwasher needed some work.. Eastern was great in their timely service and communication Nelson, Molly and Gina... mille grazie
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Absolutely the worst experience ever. It took an extremely long time and multiple visits to not only diagnose the problem but to then ultimately order new parts and reschedule to have the repair done.The cost was excessive and unwarranted since this was a brand new unit and this was the second time in a year that the exact same problem occurred.
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Your technician was quite good. Length of time to complete the job was very poor (not enough followup with the supplier?)
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Russ and Andrea from customer service sent the parts that were never correctly used at the first installation with no questions. Then they sent Carlos Wong to fix and install everything that was missing and properly program the appliances. We are good to go. They got the job done! I am grateful!
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Simply the Worst Company Ever. I would give zero stars if possible. I have been waiting for months to get my refrigerator repaired. Nobody cares and I hope you never need them to service your appliances under warranty. It's has been a nightmare.
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Incredible service. Everybody involved was extremely helpful, polite and super fast at getting things done. Thank You.
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Totally incompetent, terrible service. These people tried *three times* to fix my brand new fridge, then scheduled a replacement, then *refused* to complete the replacement, then referred me to the manufacturer (who, incidentally, was totally terrible to deal with as well) who said they straight up didn't believe what Eastern Marketing's service techs told them.Horrible experience.EDIT: Below, the owner responded to say they were "surprised and disappointed." As it happens, the manufacturer started an email chain with myself and the owner of Eastern Marketing almost a week ago - so, I find it a *little* odd that they'd be surprised.If they want to contact me, they know full well how to contact me. I'd be *more* than happy to have them make this right.
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