Client Review on ET Internet

Feedback:

Constant passing of the buck. Right hand doesn’t know what the left is doing. Incessantly being put on hold to have to reiterate or explain my issue over and over again. Had my card charged, was then told it wasn’t charged and to call my bank. Bank tells me they’re looking at the charge in real time. Call riverstreet back and they deny charging my card. I then get put on hold only to have the next person admit they did charge my card and in fact charged it twice.Now waiting on the 7 days it will take for the charges to be reversed. GARBAGE tier customer service. Very little communication between departments, noone can answer a question without putting you on hold or transferring you to someone else. I know its “rural internet” but if i could get Windstream or spectrum I’d never give another penny to Wilkes Communications.