Embroidery Central, Inc.
Client Reviews on Embroidery Central, Inc.
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These guys always get my stuff done fast and the quality is the best I have seen. If you need anything done, I would definitely give them a try!
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Rick went the extra mile to have a jacket embroidered while I waited! Awesome work, done fast!
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Would never recommend this unprofessional small business to anyone I know!
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I dropped 3 jackets off to have 2 small embroidery pieces done to each jacket. That was on 11/20/18. Today, 12/28/18 (38 days later), the owner calls me to tell me that not only do they not have the equipment to do one of the embroidery requests, but also that they had lost one of the jackets I had dropped off. He stated he realized it before now, however it had slipped his mind to call me and tell me this. He then proceeded to tell me that they had lost one of the digital files I had previously paid for to have created to the proper format. When I asked him how it happens that a file gets lost, he stated that one of the staff usually delete’s the files when they’re done with them; Wait – I paid for the file to be created in the first place and you delete them leaving me only one option - to pay to have it created again?!?When I asked why it’s taken so long to get back to me, he told me “We got really busy with some big orders and yours fell through the cracks”. No apologies, no “I’ll give you a price break since it’s taken so long” – nothing. He called me at 1pm. I asked how long they were open so I could stop by and pick up my items to take them somewhere with competent people and he told me they were closing at 3pm and won’t be back until 1/2/19 and I could come by then and pick up my, now 2, items since they have lost one of them. Apparently only “big orders” are a priority for Embroidery Central. Who runs a small business like this?? I went there specifically because they were a small business and I like supporting non-corporate businesses. I own a small business myself and I WOULD NEVER treat one of my customers like this.
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Love, love this place. Arlene makes it very special and she's so creative with ideas to help market your business.
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Staff is great and super easy to work with!
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Arlene and Embroidery Central have done promotional items and uniforms for the company I work for for years and has always done a top notch job. She's never been late, competes aggressively with online retailers, and offers the small business attention you just can't get online.
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Never have I ever felt so mistreated and uncomfortable by an employee let alone the owner. How someone can keep a business running and treat their customers the way she does blows my mind. With every condescending question she asked she just kept talking to us like we were stupid. We didn't even last two minutes in there before walking out. Would not recommend this place to anyone.
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Walked in and out in about a minute because the owner was rude and condescending. We went in just to browse and look at materials to get an idea of what we wanted and when she found out we wouldn't be doing the embroidery there she made it so uncomfortable to be there and asked why we were even there.
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I got a spare tire cover for my parents camper, for my moms birthday. They couldn't have been more helpful during the design process.
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