Client Review on Embroidery Central, Inc.

Geoff Wyatt

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Geoff Wyatt

Negative Review

January 18, 2019

Reviewed on Jan 18, 2019

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I dropped 3 jackets off to have 2 small embroidery pieces done to each jacket. That was on 11/20/18. Today, 12/28/18 (38 days later), the owner calls me to tell me that not only do they not have the equipment to do one of the embroidery requests, but also that they had lost one of the jackets I had dropped off. He stated he realized it before now, however it had slipped his mind to call me and tell me this. He then proceeded to tell me that they had lost one of the digital files I had previously paid for to have created to the proper format. When I asked him how it happens that a file gets lost, he stated that one of the staff usually delete’s the files when they’re done with them; Wait – I paid for the file to be created in the first place and you delete them leaving me only one option - to pay to have it created again?!?When I asked why it’s taken so long to get back to me, he told me “We got really busy with some big orders and yours fell through the cracks”. No apologies, no “I’ll give you a price break since it’s taken so long” – nothing. He called me at 1pm. I asked how long they were open so I could stop by and pick up my items to take them somewhere with competent people and he told me they were closing at 3pm and won’t be back until 1/2/19 and I could come by then and pick up my, now 2, items since they have lost one of them. Apparently only “big orders” are a priority for Embroidery Central. Who runs a small business like this?? I went there specifically because they were a small business and I like supporting non-corporate businesses. I own a small business myself and I WOULD NEVER treat one of my customers like this.

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