Client Review on Emerald Isle Realty, Inc.

Feedback:

Used Emerald Isle Realty two years ago and had a good experience. My wife has had some health issues over the past year and a half so we haven't been able to get away for a beach vacation. We were very much looking forward to a return trip to Emerald Isle this year so I booked with E. I. Realty. The lady was very helpful in finding a property for us. We live nearly 600 miles away and drive to the beach. Once we learned that Hurricane Dorian was headed toward the Outer Banks we watched The Weather Channel endlessly, received text updates from the city of Emerald Isle and talked to friends that lived a little further inland from the coast. I paid for the travel insurance that was provided by E. I. Realty (Red Sky). After the eye passed the island news crews and other sources reported inland flooding and damage. The bridge to the island was reopened to residents only, then the general public. We made the decision that it was not safe for us to attempt the trip, as we weren't completely sure of road conditions. Also, we had heard from friends that the Food Lion grocery store had sustained some damage. Long story, but in the end, our rental payment was not refunded. I was told that we should have driven as far as we were comfortable and get a hotel room. We could then turn in our hotel receipts for refund. This is completely unacceptable. I've omitted several other details but suffice it to say that we will never utilize this realty company for property rentals or purchases in the future. I spoke to a few other friends that were in the exact same situation as us, (heading to the Outer Banks for the same week we were), and they cancelled their beach rental due to the same concerns and yet received full refunds. It's good to hear that there are some reputable realty companies out there...of which, I would not count Emerald Isle Realty.