Client Review on Emerald Isle Realty, Inc.

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I'm updating this review: After finding cockroaches in our rental, Emerald Isle Realty refunded our payment, which we appreciate. As a result, we're increasing our rating to 3 stars. We wouldn't book with them again -- because we were disappointed that the staff did not offer to place us in one of their other rentals or help us find alternative accommodations, which cost us a day of our vacation and some stress as we searched for a place to stay. We ended up finding an amazing condo through Sun Surf Realty, whose staff was exceptional and compassionate with us. They said to us that "palmetto bugs (aka cockroaches) live OUTSIDE on the island, but not inside our rentals." And, our condo with them was clean and bug-free!Original review: 1 starYikes! Cockroaches and demeaning staff! Not what you want to see all over the floors when you walk into your week rental of your supposed-to-be-relaxing beach vacation. The manager said these are “palmetto bugs” (which is a fancy word for cockroaches) and “don’t carry diseases” (completely untrue) and said she “would not move us unless we opened a cabinet and 5,000 of them poured out.” She added that we’d probably see 5 per day everyday. Not what you want to hear. My family has been coming to Emerald Isle for 25 years and have never seen any cockroaches in any of our other rentals. My parents have been using Emerald Isle Realty for years and have always had good experiences...they must have had a change in staff, because my dad was shocked when he heard how this manager responded.