Client Review on Emerald Isle Realty, Inc.

Feedback:

Rented a house from EIR this August for our annual family beach trip. We were highly disappointed with our experience with EIR after many years renting houses from beaches in Duck and Southern Shores.The house had ants and cockroaches (with our three children under 3yo) and the management company was not responsive and even rude as we requested assistance with this. And after the treatment we still found the kids toys‘ with bugs on them for days following. We were told by the management company that we are at the beach and should expect bugs (again have been renting for years and never had this experience). EIRs staff also revealed an argument between the property owner and EIR as their explanation for the delay in responding to our issue - we don’t care about any arguments, as a customer we want our problem taken care of. The pool was not cleaned until we cleaned it ourselves and the area had not had leaves blown, likely for weeks, given the pool area’s appearance . The mid-week cleaning service that was promised did not happen.