Client Review on Erics Canoe Rental

Feedback:

Unprofessional staff. Horrible pick up procedure, will never use again. Use interstate state park, Taylor Falls, or Riverwood, who all had several shuttles come in the span of one of Eric's. Our group has floated a few rivers before and never have we had such a poor experience renting equipment and getting rides. We had a launch time of 10am and there were no employees at the shack they call an office until 10' when we wanted to be in the water or heading that direction. We didn't get to the lake with the canoes we payed for until almost 10:30. From which we had to unload them by our selves and grab all of our own gear. The river was amazing. It wasn't too hot and it moved quickly enough we hardly had to paddle to reach the destination, Osceola, in right around 2.5 hours. When we pulled out our canoes, at 1pm, and their ride service was there just a few minutes after our call but immediately filled up with other people. We were assured another ride would be coming shortly. AN HOUR LATER THE NEXT RIDE PULLS IN. It took another 40 minutes to load the ride with people and belongings and 20 minutes to finally get back to our car. I WILL NEVER NEVER use this service again. The driver chewed and spit while we were in the vehicle, forgot to tie down the canoes and had to stop the shuttle back partway through, and continued to crowd family on the small bus despite other shuttles right behind us. Overall, an incredibly unprofessional experience.