Client Review on Excel Industries, Inc.

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DO NOT BUY THESE POOR QUALITY PRODUCTS! FAIR WARNING! We have a $3500 mower under warranty that Hustler refuses to warranty. They've kept our mower over a month. The deck came apart and part of it ran through the mower blade shooting out the grass exhaust in a mangled heap of steel. Someone could have been badly hurt. The repair guy said he couldn't tell if a weld broke or not so he sent photos to Hustler who said it was not a warranty issue and that we had misused the mower. Strangely, my husband was cutting on an open field with no obstructions whatsoever. We can't find a number to call. We are about to get our attorney. We even bought an extended warranty like idiots! The mower is a year old.