Client Review on Excel Industries, Inc.

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Tried to write the following review on their Hustler website and was sent an email saying they wouldn't allow it to be posted. There's a reason you won't find any 1 star reviews on any of their products!"We purchased one of these mowers back in 2008 and it worked well for about 500 hours and then it turned into a money pit. The major problem with this mower and all other Hustler mowers is they use Hydrogear transaxles which are cheaply made and poorly engineered. Another problem with this brand of mower is they do not have enough service centers around to get your mower serviced. Where I live there is only one to cover 3 counties and the shop that services them is unreliable. Excel Industries which manufactures the Hustler brand is hands off when it comes to distribution and the major distributor for them in my area of the county is Cook's Power Equipment in Groveland, Florida. We made several attempts to contact the local sales rep for our area and was never called back or followed up with. Hustler does not have enough service centers, dealers and quality people in their network to take care of you. It's for this reason that I advise looking at another brand of mower."