About - Excel.Net, Inc.

Overall Feedback:

Would give it a 0 if possible. I have had the exact same problems as everyone else listed. I moved into a new house 1 month ago and the previous owners had Excel net. We bought the plan that we can stream video on that was recommended. We get as low as 1 mbps download speeds between 8:30pm and 10pm at night when we want to watch TV. My wife and I cannot even check our email and bank accounts at that rate. I have called multiple times and gotten no where. Oh and by the way you signed a 1 year contract so you cannot terminate without a 310 dollar fee even though they are not providing the internet they recommended. They do not even know what the problem is at this point and do not appear to be actively trying to solve it. The previous reviewer was correct as the support staff will say he will talk to the Administrator or Owner but they never get on the phone or send anyone out to troubleshoot. I am trying to give them a week to get things fixed but I need to start looking elsewhere for internet.