Client Review on Fairytale Productions Event Services LLC

Feedback:

I hired Fairytale Productions Event Services in 2016 for the basic package they offered, the most affordable still at roughly $2,500 for filming. This would use one videographer and two cameras with footage of the ceremony and reception. I was very impressed by their videos online and felt connected to their work, which was beautiful. I, however, was very disappointed in the quality of the product and the process. I had requested ongoing footage of the reception band to capture the video and sound of the band we had. Instead, I ended up with splices of footage with camera movement as he got multiple angles with continuous recordings, which made me feel sick watching it. He must have thought we would splice and edit to make our own movie, which was never what we communicated was the purpose, therefore, lack of communication between staff. This footage was ruined and they tried blaming me for their error. For the ceremony, the tops of our groomsmen's heads were cut off and slightly blurry for some of the footage. The sound cut out in spots. The list goes on and on. They edited and re-edited by another person and tried to make it right with what they had. We ended up with a nice video after countless hours of work on my part to try to find all the mistakes and fix it, especially since they only work over the phone or by email, still not up to par with what I was expecting. **I do not recommend working with someone you cannot meet in person!** I was told in an email that they used this videographer at our wedding as a "guinea pig" to see how he'd do! After our wedding and one other wedding complaint, the videographer was let go. It's my understanding that they outsource some of their videographers. I thought I was getting one of their actual videographers! Fairytale Productions likely only gives you their best effort if you pay several thousands of dollars. Fixing their mistakes became my part-time job, and I was too trusting up front. *My advice: Find a company through someone you know who can attest to their work, meet them in person, and have physical record of all agreements.*