Client Review on Fairytale Productions Event Services LLC

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Initially, we were very happy with them. We worked with Ryan as our videographer and Manal as our photographer. Both were a pleasure to work with. They have experience with many different cultures and that was a huge thing for me as we are not American so our rituals are much different from what they may be used to. It rained a little that day but both were able to use an umbrella and get creative with the shots! The pictures turned out amazing and we are so happy with it. The video footage is great however the end result is not what we expected. We hired them for 10 hours and in the end we got four videos: a few minutes of the first look, about half an hour of the ceremony, a few minutes of our first dance, and a couple minutes of special messages from friends. To me, a wedding video is one long video of the whole day. In the contract they wrote down toasts, ceremony, and formal dances are edits that are included. I did not comprehend that well enough because I assumed that just meant more important things to focus on/things that needed more time for capturing. I was not aware that it actually meant that we were to get videos of those thing only. What is the point of hiring a video company if they are only going to give me less than half of my wedding? We ended up getting the raw footage which is an EXTRA $200 for footage of my own wedding that I already paid them to capture. I regret going with them for video and wish I went with someone else. They took two to three days to respond PER email when we discussed this issue. When I asked if they could make the longer video they said no because they only shot footage of the things in the contract and did not do shots of everything else in the wedding. If you choose to go with them make sure you tell them exactly what you want a video of and do not leave out any details, no matter how little. Miscommunication and high expectations ruined my dream of having a wedding video...something I can never recreate.