About - Fatal Exceptions, Inc.

Overall Feedback:

Colin has helped my daughter recover all her documents last year, after the motherboard on her laptop was fired. So when my desktop (and laptop) started to run ridiculously slowly and then the printer stopped working, I reached out to him via email, late on a Sunday evening.He had replied to the email that night and called the next morning to see if Tuesday morning would work for me. Around 36 hours from initial contact, to a home visit. Amazing service!He was able to speed the whole network up very quickly and gave me very clear instructions on what I needed to do to clear my OneDrive (It had started to default saves there for a while without me realizing) and get things how I needed them.He could have done it himself, but didn’t want to charge me to do something I could easily manage - but asked that I let him know how I got on and said he would come back if I got stuckAfter he left, me and my daughter fought hard and managed to get One Drive completely emptied and disconnected. It took around 7 hours - so that would have been a very expensive call out had he not shown me how to do it myself.As soon as we got the last file off, cleared all the recycle bins and restarted the system, I can print from every program, as if the issue never started. The network is running faster than it has since we moved here last year.I honestly cannot express what a relief it is to actually be able to turn on the computer and start working, without a fight for connection and waiting forever for programs to load. It feels like a hundred years since that was possible.As a university student completing an online course and working as a freelance accountant, my computer is my life, so having things running properly for the first time since we arrived is amazing.Thank you so so much again Colin. I would highly recommend your services to anyone in need of help with their devices.