About - First Priority Travel

Overall Feedback:

"Last Priority" Travel is more accurate. LolI tried twice to redeem a vacation package with them and both times was declined due to technicalities within the terms and conditions. The second time, Nancy gave me advice over the phone, and then declined me when I followed said advice. Apparently I broke the terms and conditions even though she clearly forgot them when she advised me incorrectly.I was declined the second time for sending in two applications within one year, (barely, too) when I had never even redeemed the first one because of a different technicality. I may have been against the "letter" of the law but definitely not the "spirit". But I guess this place cares more about the strict terms and conditions more than helping the actual customer.I get the feeling that the reps are pretty overworked and maybe relatively powerless too. (Although I'm not sure because It shows here on Yelp that Nancy is the "business owner"?) The end result for people on the other side is we end up with an experience similar to going to the DMV rather than being treated like a human and a customer.EDIT:In response to the "Response from owner" below, actually that's not the conversation that happened today. As you can see I sent a second form which was received by you on July 26 2019. It's currently September 2019. Maybe you're having a problem finding my record because you spelled my name wrong. (see image I uploaded here which shows everything above)Also, I tried to make a reservation request last year but the website didn't work. And then your office closed. By the time I could call in, I was a day past the "deadline". Then I was advised to go and get and send another form, which I did, only to be declined again as stated here.