First Step Internet, LLC
Client Reviews on First Step Internet, LLC
Feedback:
Good service in terms of connectivity, pretty competitive rates for what they offer, but the technical support is poor. I rarely get an answer or a call back during their business hours. Their hardware policy is an additional hindrance to anyone worth their salt in networking. Otherwise, not bad, I'll take them over Spectrum.
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Ryan, the technician was so helpful. I had to get the secure line working because of payment issues. I am so thankful and if Need further assistance I will ask for him directly and wait until he can assist me with internet issues.
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It's been 2 days now and no resolve from tech support. Constantly getting dropped outside tech hours. I have a business to run and customers to serve. FIX IT
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This is by far the best ISP in the Palouse if you can get their fiber service. I've had it for the past 2+ years and compared to TWC/Spectrum, it's magnitudes better. The 50/50 connection speeds are absolutely top notch and I rarely see them drop. All ISP's in the area run their backbone through Seattle, and the line latency to Google's servers located there are <15ms, meanwhile TWC has >50ms. That low latency to the greater internet makes a huge difference if you play a lot of games.
Feedback:
After drilling a bunch of holes in my house I still have no internet. They claimed to have done a "site survey" and guaranteed that I would receive connection. So I cancelled my old ISP to setup the install with first step. The first step technician was rude and unprofessional. We suggested possibilities as to where to install the receiver and run the wire through. His reply "The receiver goes wherever I put it." His overall attitude was demeaning. After all this he tells me he can't get a connection and I'm out of luck. He did a sloppy job of patching the holes that I'll have to fix myself. And I'll have to pay $80 activation fee to get my old ISP back. Their "First Step" should have been to verify that I could receive internet from their tower.
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According to the signs, First Step is the WiFi provider at the Pullman-Moscow Regional Airport. It would seem embarrassing to advertise and then provide such poor service. Last Friday and again today, the WiFi strength was ZERO, nothing! Hopefully with all the airport renovation, they will also find a WiFi service that actually works.
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Just cuz I'm bored without internet
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I've had more stable internet with dish
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Quality internet, great service. Had to switch from their service because my new apartment complex had free internet service but First Step is by far the best internet I've had in Pullman. If you're deciding between them and spectrum, trust me, first step is better and much more capable of working with you to solve any problems that might arise
Feedback:
They got some good stuff
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