Client Review on First Step Internet, LLC

Feedback:

After drilling a bunch of holes in my house I still have no internet. They claimed to have done a "site survey" and guaranteed that I would receive connection. So I cancelled my old ISP to setup the install with first step. The first step technician was rude and unprofessional. We suggested possibilities as to where to install the receiver and run the wire through. His reply "The receiver goes wherever I put it." His overall attitude was demeaning. After all this he tells me he can't get a connection and I'm out of luck. He did a sloppy job of patching the holes that I'll have to fix myself. And I'll have to pay $80 activation fee to get my old ISP back. Their "First Step" should have been to verify that I could receive internet from their tower.