Client Review on flatironsplumbing.com

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Buyer beware!!! This company is not trustworthy. They cannot and will not provide you with an itemized invoice explaining the cost of their work, they simply just give you flat fee with no detail. When i spoke with the owner paul he continually avoided my requests for a detailed and itemized invoice of the work performed at my house and he flat out refused to give me an invoice explaining the charges. This all started because i was charged 2300$ to replace a water heater, i looked up the model they sold me its cost about 750 and change, the "master plumber" was here for no more than 3 hours ( part of which was spent looking at a running toilet that he was not asked to look at). Now im no math wiz but assuming the old water heater cost 100$ to dispose of were at 850, plus various fittings, maybe 50$ at most, were at 900, so 1400$ for 3 hours of work breaks down to 467$ per hour..... that pretty much should speak for its self. However when i spoke with paul he kept trying to explain to me his business model, and that my bill somehow covers health insurance and retirement and taxes and fees blah blah blah, all things that are not my responsibility. I spoke with a another plumber who said the same job with the same water heater could have been done for less than 1100$. So if you want to pay double what you should, call these guys. Side note: that running toilet, Jim the "master plumber" told me it would cost 1200 $ to replace the entire toilet to stop it from running. I went to home depot, spend 16 $ on a new fill valve, the last one was installed incorrectly, something the master plumber failed to identify, and fixed the problem myself. Bottom line, this company seeks to overcharge you every where possible and their work is not equal the 2 times the standard price for such a job. Dont waste your time or money on these so called "professionals" who cannot even be troubled to provide you with a itemized invoice.