Client Review on Fresh Ink Promotional Graphics

Feedback:

Rude and unprofessionalI called this store at 9 in the morning and asked if they can print a custom T shirt by Friday on a priority request, and I was refused saying "They are fully booked". I totally respected that and hung up the phone. Later I posted a question on Facebook asking for suggestions on other places and I was suggested Fresh Ink by a couple of guys - so, I asked for another place since they already told me they're not available and mentioned it in my post..Since I was in real need of this custom T-Shirt, I thought I will give it one more try and decided to personally visit and request them to see if they can accommodate my request. I spoke to the owner and I got the craziest rudest response. He was mad at me because "I asked for someone else on Facebook saying they are were unavailable for my request". One you don’t have bandwidth to accommodate more work (and that’s fine) and then you act like a jerk because you are offended because I'm looking for other recommendations- ARE YOU KIDDING ME ? you don't shout at a customer because they asked for other suggestions!!Now, I am not a business man, but I know Customer Service is one of the key aspect of it and I am sure you learn that in business 101. Today, you didn’t lose a T-Shirt order from ‘a’ customer, you lost multiple orders from 154 customers who were willing to get their entire sports dress printed for 11 teams.Such attitudes and ego like a 3 years old can only take you so far along, just saying!