Client Review on FRESHWIRE

Feedback:

The pick up experience was amazing however the follow through leaves much to be desired. My Model 3 had a lot of paint issues, but with a buff and polish it hid it. I didn't see it until it sat in the sun for a day and whatever chemical used came through the clear coat and it was HORRIBLE! I tried calling them (MDR Location) 12 hrs later and was told that I would receive a call back later that day.... Nothing! I called 3 more times during the week and was assured I'd received a call back that day and each time... Nothing. I got lucky and stumbled on the repair department and they were very accommodating and set me up for an appointment right away. I dropped the car off today only to be told that "They have ever see anything like it; EVER!" Looks like I'll be without my Model 3 for about 4 weeks as it most likely will need to be repainted. I called again to speak with a manager (In MDR) regarding my delivery and was told WOW, we will for sure have someone call you back today.. Guess what.. NOTHING! Disclosure: I found out that when you call the delivery center it goes to the call center in Vegas who communicates with the actual delivery center. But regardless, No one is calling me back! The only reason it's not lower than 2 starts is the fact that the car is amazing! The service center is handling things well but wish I could just get a response from someone, anyone that was involved in the sales process! My alternative is taking time off work to drive down and leave the car with them. I don't trust that process one bit so the repair center seems to be the best option at this time, especially if they will repaint the car! What a disaster! I should have chosen Santa Barbara as my delivery center!