Client Review on Frontier Communications Corporation

Ryan Markley

1 contributions
0 helpful votes

Reply TO REVIEW

Ryan Markley

Negative Review

October 19, 2019

Reviewed on Oct 19, 2019

Feedback:

I've been having issues with my "High-Speed" Internet for roughly 3 months now.I've had a tech scheduled to come down on 3 different occasions. The first time, the tech was great. Fixed DSL2 right on the spot, and told me if I have issues with DSL1, nust call back, and he would come down and fix it.I was good for about 2 weeks when my internet started disconnecting in the evenings. Had a tech scheduled to come fix it, all he did was show up, tell my wife that he has no idea what's wrong, and left.2 weeks later, the tech that was scheduled didn't even show up, didn't even make an attempt to call me, nothing. A tree had fallen on some powerlines around this time, and when the lines were fixed, so were the internet, it seemed... Until a week later, now, it's off, for what seems to be for good.Throughout all this, I've been demanding that I get a reimbursement for all this time without internet. Their records indicated that I had over 900 disconnects within a month, resulting in being without internet for over 90% of the time!I finally got through to someone to at least push back the billing date until my internet was fixed, but a week after that, I found out that not only did my billing date not change, my bill went from the normal, but still overpriced amount of 40 some bucks, to $74!I would drop them right on the spot, but unfortunately my wife and I use the internet alot, and Frontier is the only provider in my area... I've been so annoyed with Frontier, but I feel they've got the upper hand. When they have no competition, why try and fix it?

Reply TO REVIEW

Was this review helpful to you?

Yes No