G5 Internet Services
Client Reviews on G5 Internet Services
Feedback:
Since the day we got with G5 connection speeds vary from 320kbps to 3mbps for the majority of the time and we are paying for 18mbps. Very rarely we get a full day with about 12mbps, sometimes just hours. When we call we always get the run around that everything is fine on their part so it must be on our part and just get told to reset everything. With the connection we normally get I cant do anything so its like I'm paying to still not have internet. Avoid the frustration this company has to offer and dont give them a dime. Not many options out there but I dont recommend this one at all.
Feedback:
Horrible internet. Horrible customer service. Just horrible all around. I work M-F 8-5 so of course I have to call after hours. On the rare occasion that they answer, the tech can’t fix the issue and says someone will call me the following day and of course no one does. I am paying too much for something that I can’t even use. Even when they say they have to come out and fix the problem, they want to charge me $95 for an hour. That’s ridiculous. I’m already paying a lot for service I’m not using due to it not working and they want to charge me almost $100 to fix their issue EVERY TIME THEY NEED TO COME OUT TO MY HOUSE!!! Horrible. Horrible. Horrible. I wish I could give it negative stars...
Feedback:
Sorry, for not posting comments the last time, but I had refrained from posting until I gave G5 time to correct my no service problem. Well, I was patient and I only get internet service for a few minutes at a time. I never receive call backs. I understand "UP TO" means some type of internet, but when I try to log on, at times it says no internet. I connected a computer directy to the modem for 24hrs, I got an average of 350kbs. That is NOT a 50% Guarantee. Service had been decent with ORBIT. Since G5 took over service has been horrible.
Feedback:
Customer service is very bad
Feedback:
very disappointed with their customer service. I have been waiting for a few weeks for installation and still nothing they give excuse after excuse.
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I will have to say , I have had their service for years and have not had a major problem When there has been a issue they take care of it as soon as possible. Thanks G5
Feedback:
Have called several times that tech would come out but never did. Bad customer service.
Feedback:
G5 is one of the better options for people that don't exactly live in the city. The speeds are acceptable and worth the price. However, due to random downtimes and the lack of communication/service I would recommend trying to find another ISP if possible.
Feedback:
This is a revision of my first review. G5 made good on my refund and Manager Erica was super professional. The only beef I had with them is if they dont like what you have to say they will hang up on you (twice).
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