Client Review on GotPrint - Texas

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I have been using GotPrint for about 4-5 years now for my firm and clients. Their quality is nothing short of great and possibly provide the best product we have ever come across, however, their service is very disappointing. Starting with how they charge shipping for each item, opposed to a total order is a bit overboard, especially when its being delivered to the same location. We order in bulk, and can have 5 or 6 different items going to the same address and be charges 5 or 6 different shipping fees within that same order.We simply went with it as the product is just that good, however, we were guaranteed a specific delivery date for Next Day Air AM by their customer service rep. and confirmed the delivery date with UPS, yet our client received the delivery 2 days later. Normally, we would let this slide, however, our client needed that date for an event and were unable to have the marketing materials needed. GotPrints Quailty Control team proceeded to flat out lie saying that never happened after checking their recorded tapes and did not want to refund the next day shipping fee. Principle comes into play when GotPrint isn't able to uphold and fix a simple issue to make it right for a customer of 4-5 years. Very disappointed in the way their Quality Control Team handled this issue and other issues prior that our firm let slide. Very unfortunate. Again, great product, but they don't seem to value loyal customer base.