Client Review on Got Print

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I am writing this review to hope the company understands the effect of a bad reputation and potential new customers. Here is a tip. If a lot of different customers complain about the same things constantly, it is not them the problem is with, but YOU. I was tasked with getting business cards printed for my organization.I came across GotPrint. I brought this up at a board meeting. It was shot down so fast. A number of people had used them before. The common complaint was you do not get what you expect, the print is messed up. So I read all the the reviews and the responses given by Gotprint.A lot were the print did not look right, or was skewed ( printer too far to one side) looking bad. Not printing right seemed to occur even if the same data file was used on a repeat order. The response was always the same, it is the customers fault.You always have to select "Manual 24hr PDF Proof" for $4 other wise no one will even use common sense when printing. There are a lot of complaints of the incorrect order being shipped.If you order using overnight of faster shipping, and they fail to do so, or ship the wrong item. Do not expect a refund even if you no longer need it due to missing deadline. At the most expect them to refund you SHIPPING COST for not shipping the order. You are still expected to pay for something you did not receive. ?????There were a number of complaints on colors not matching. Gotprint says colors can be as much as 20 % off. Does that mean blue can show up as green because they are close in color?Any errors are customers fault.Any issues are SLOWLY or NOT resolved.The only real way to get a refund for money spent on unshipped or defective product is to dispute the credit card transaction. i was surprised a customer was blamed for business cards being printed tilted. It would be an amazing feat to intentionally tilt the contents of a pdf file. Just reading the reviews and the responses make me understand why others will not use this company. I wonder how many of the positive reviews are from the company or employees / friends of the company. Of course, if they do this and they get sued for something and are caught posting fake reviews, could enact triple damages, plus Google may block showing in searches because of manipulating their system. FYIApparently no steps are made to check QC, shipping errors.There also is no method to just repeat a prior order without uploading files that magically get "messed up"As for this review, Apparently they pretended to read the review when they responded. This inattentiveness is probably why there are lots of complaints. I did like they mentions they take care of any problem caused by them. According to the multiple reviews here and their responses , that is not remotely trueGoogle gotprint BBBchoose the one reviews and complaintsthey had 24 customer reviews ( 92 % bad)31 customer complaints. they still got a A+ rating? What does BBB charge to get an A+ rating with lots of unresolved complaints?when I read the costumer complaints, similar as to some here.And I could not find any where company accepted responsibility.One person complained it took a month for him to get the order. gotprint told him it was his fault since he only paid for standard shipping. Say what?