Client Review on Got Print

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Is there a minus rating available? I placed an order for 4 yard signs, with overnight shipping. Package arrived yesterday...not my signs. I called Got Print immediately and was told they couldn't handle it over the phone I'd have to send an email. I did , including pictures. Continued to email all day yesterday and was asked the same questions over and over. 'Are you missing a portion of your order? ' NO I AM MISSING ALL OF IT, I GOT SOMEONE ELSE'S ORDER. 'Sorry for the inconvenience, can you send us pictures of the portion of your order that you received?' And it went on and on. At then end of the day, I have no resolution, no communication ( I asked to have someone call me) and no signs.