Client Review on Got Print

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I've used Got Print dozens of times in the past with no problems. I set up a client of ours, putting my word and reputation on the line vouching for these guys. I uploaded the files for the post card as normal. Everything looked fine and I approved to print. After the cards were done we shipped directly to a mailing service. Well come to find out the front side of 5000 cards was unreadable. When I approached Got Print they took weeks to investigate it running me thru the ringer again asking to take pictures of five different cards and mail to them. Then I never heard back so I called to find out they are blaming the file we sent in. My question is this - It looked fine when I uploaded it. They should of seen it printing or at the very least after it was finished. Even worse the mailing service didn't catch it either. Got Print offered a $35 credit towards a future order. This all after my client spent thousands of dollars on the entire process.I've been doing business with Got Print for over ten years and I'm amazed they would lose me as a customer over a couple hundred dollar refund. Not to mention all the people I've told about Got Print.