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Last Updated May 1, 2024
Client Review on Hertz Global Holdings, Inc
Feedback:
I was on a sailboat delivery to Norfolk Virginia and we got delayed to to weather and I had to find a way to get from Southport to Norfolk before work the next day. Enterprise made me a reservation but upon arriving I was told they had no cars. After calling every single enterprise location within 50 miles and getting no help or accommodation due to my messed up reservation, the boat captain contacted Hertz and they agreed to give us a car that was getting serviced. The woman at the front desk even promised to stay late (I think her name was Emily) as it was a Saturday and everything closed at noon. Just as promised the driver came and picked me up with the car when it was done and even though it was almost 12:30 by the time I left with the car she stayed and made sure I got the car I needed to get home. This really really helped me out and kept me from being in a real bind with my job and I’m incredibly appreciative. It would be awesome no matter what but just the fact that they were so helpful when enterprise couldn’t even be bothered to try to find me the car they promised me I have to say I was really pleased.
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