About - High Touch Technologies

Overall Feedback:

Put in a service call on 05/16/19 lasted 11 minutes and 31 seconds (have phone records of this). High Touch charged 8 minutes off the phone when we are not expecting them to bill us for extra support we did not ask for or need just so they could bill us for another time installment.On 06/13/19 I received a voicemail from Jeff Lucas who stated in the voicemail Jeff was going into a meeting and would be calling him back again later in the day and also the next week. Never received another phone call to discuss the incorrect billing.We have also been waiting to hear back for months on a monthly service plan they can offer us. Every time we reach out they say they will get it to us soon. Still have not received anything.They say that we are on an account hold but I have confirmation from their accounts receivable department that we have made all past bill payments and they would service us while we were making payments. Overall, the customer service we have been treated with us unacceptable. High Touch has had months and multiple opportunities to reach out and get us the info we need and they refuse to call back like they say they will. Still waiting to hear back from them as of 07/11/19