High Touch Technologies
Client Reviews on High Touch Technologies
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High Touch serves as a trusted business partner and helps ensure the success of our organization!
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A one-stop-shop that got our non-profit website up to speed and gave us the security that we needed. Great Coaching by the whole team!
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Our website was dated and needed a refresh. We also needed the site to be mobile-friendly. We tried working with other web design firms to overhaul our websites in the past, but there was always a massive amount of scope creep. We were always presented with excessive bills and very little to show for it. Thanks to High Touch’s web team, our company looks more professional and engaging. When your website is amazing, new customers take notice. Our new calls to action have generated six new business leads in a mere four months. In comparison, our previous website generated zero leads. High Touch was very timely with its responses and attentive to our needs. Although we know we aren’t High Touch’s only customer, it felt that way! I enjoyed working with High Touch, because I knew they were invested in the outcome and cared about our end product. They also took our vision and were able to create something exactly like what we had hoped for. Most importantly, High Touch kept the project within the budget and delivered quickly.
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We are a small nonprofit organization that has been working with High Touch for about 10 years. Because we are small, we do not have an in-house IT person. We provide personalized attention to the people we serve, so we have an appreciation for personalized service. High Touch has consistently done an exceptional job of providing us with personalized, prompt, and professional service.
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Put in a service call on 05/16/19 lasted 11 minutes and 31 seconds (have phone records of this). High Touch charged 8 minutes off the phone when we are not expecting them to bill us for extra support we did not ask for or need just so they could bill us for another time installment.On 06/13/19 I received a voicemail from Jeff Lucas who stated in the voicemail Jeff was going into a meeting and would be calling him back again later in the day and also the next week. Never received another phone call to discuss the incorrect billing.We have also been waiting to hear back for months on a monthly service plan they can offer us. Every time we reach out they say they will get it to us soon. Still have not received anything.They say that we are on an account hold but I have confirmation from their accounts receivable department that we have made all past bill payments and they would service us while we were making payments. Overall, the customer service we have been treated with us unacceptable. High Touch has had months and multiple opportunities to reach out and get us the info we need and they refuse to call back like they say they will. Still waiting to hear back from them as of 07/11/19
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Helpful staff, always get the help i needed
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High Touch installed our phone system a few years ago and recently installed an HD CCTV system. We are very pleased with their knowledge and productivity. In addition, tickets are answered in a timely manner and the technicians are consistent in following up after a service call to make sure everything was taken care of. This is an awesome company, and we love doing business with High Touch!Curtis IT DirectorR.D. Henry & Co.
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One of their employees seriously screwed me over.
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We initially reached out to High Touch, because we were having problems receiving emails from our cloud-based order management system. We had heard of High Touch through a prior relationship with key staff members. Western Associates and High Touch are both well-known businesses in the Wichita area.Since employing High Touch’s services, our spam/malware email traffic has been reduced by 85%. We also have greater control over what we allow in terms of incoming email traffic. This creates a more secure digital environment for both our customers and our employees.High Touch had the knowledge and ability to explore solutions in regards to our service needs. Moreover, they were able to accommodate our unique business model. Finding that level of customer service can be challenging. High Touch’s customer service and responses to support needs were impressive. I’d gladly recommend High Touch for their local/regional support and speedy response time.
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