Client Review on Ifbyphone, Inc.

Feedback:

We've been customers of Dialogtech since 2015, but have recently discovered that Dialogtech is not a trustworthy company that cares much about customer longevity, repeat, or word of mouth business.We recently decided to switch to a different call routing and tracking service that better served our needs for call routing. In the process, we discovered what kind of business Dialogtech really is as they had sent a fun little "switch of the contract" to us the year prior which only allows us to cancel at the year renewal point after years of having the option to send written cancellation within 30 days on a month by month basis. This change was not something our account rep informed us of when the contract change was made. Speaking of account rep...we haven't had one for 5 months since our last one quit.In response to our concerns about Dialogtech sneaking that change into the contract, the representative we spoke to stated: "we pride ourselves on being a transparent company." and that he would like to "help us find value in the product for the duration of the contract." Hard to find value in a product you're not using anymore. Now we get to pay 5 more months of a service we aren't using. Sure, we signed the latest contract. That was our mistake. You don't know what you don't know, and unfortunately, we didn't know that we were working with a company that likes to deceptively rope clients into year long contracts after years of being on month to month plans with no mention of the change. We thought they were trustworthy. A good way to avoid this type of thing happening to you is to not work with Dialogtech. I'm surprised that Dialogtech hasn't caught onto the idea that allowing cancellations from long-term clients for reasonable reasons may actually be good for your business in the long run. We like to leave companies in a peaceable manner and even recommend some businesses we don't work with anymore, but I guess we will just have to share our transparent review with other looking into Dialogtech's "services" from here on out.