Client Review on Imavex

Feedback:

Beware of Imavex. Our company used a free, open development shopping cart package that simply needed upgrading for mobile friendly formatting. Imavex looked at our site and promised a new site in 90-120 days. After 330 days, we finally had to stop the project as we still had no solutions to several problems, one of which involved being able to update product data. They refused any refunds of our downpayment. The team was great to work with but management was noticeably absent and entirely non-involved. During this long ordeal, they acknowledged the issues that they were having, but not one time did they indicate that anything we were asking for was beyond the original scope. They never requested or even suggested additional fees. In other words, the project was exactly as we had laid out during the quote and discovery process. What caused their failure to complete is unknown. If considering them, be very careful, make no payments until after live date and if you're smart, you might try someone without these kinds of negative reviews. We depended on them and - as nice as they were to work with - it was a complete failure and waste of money for all parties. It was a disappointment that they refused to acknowledge that 330 days later was not a failure and that they were entitled to keep our progress payments. Interesting follow-up: between their google page and Facebook page, they show two different locations. These are website professionals?