Client Review on Impact Signs and Graphics

Feedback:

I will never work with them again. This company did not communicate well, often sending the same email 4 or more times in a row. They promised to send a follow-up email within 2-3 days and a week later I had to be the one to contact them to check on the status. Really felt like all emails were automated and could not get to an actual person. They also charge $250 just to see a proof and will charge extra for any edits which I have never heard of, all other sign companies I work with show and edit the proof for free. For the remaining of the payment I had to go through our company PO process which can take some time, I made them aware of this yet they still sent me reminder emails DAILY to complete the payment. The changes I asked them to make on the proof had to be communicated to them multiple times as they did not correct it the first or second time it was mentioned. All of this and their delays made myself and my company seem unprofessional to our donor.