Client Review on Impact Signs and Graphics

Feedback:

This company I can completely agree has horrible customer service. After extensive research and planning I decided to go with them as they had a great website and reviews on google and after emailing them to see if I could have a plaque made by a certain deadline, they assured me that it would be possible. A couple of weeks before it was supposed to be shipped I asked them if I were to make a couple wording changes if I could still have it by my deadline. I sent them my changes and NEVER heard that the shipping date had actually changed after again reminding Jeff I needed it by a certain deadline and I would not go through with the changes if it delayed the shipment. I called the week prior to needing it only to be utterly disappointed. Jeff answered my phone call twice only with a response he would look into it and get back to me. After a few hours passed, I tried calling again and he never answered my call from then on and the only communication was through email. The week before we needed after months of planning, to get this made for a remembrance ceremony in honor of a gentleman who lost his life, I felt distraught when in emails at that time he told me it was impossible to get it done by the time but "not to worry!" because they had a "mock plaque" that many people get when their plaque isn't done in time.... Since he told me this was my only option at this point I had to go through with it, but it gets even better, I had to pay $225 for the piece of cardboard!! I will never recommend this company to anyone, as I've never even gotten an apology, they just argued with me, the customer.