Client Review on Imperial Computer Repair

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Took a computer in that would not turn on. I was offered to add additional RAM and hard drive for approx. $300-$325. Would be "like a new computer". So, I agreed. Total final cost was $485. Then, when I checked the RAM it had not been installed. I was told it was an "unintentional oversight". Also, was a totally different laptop (which was not my understanding) without Word on it (that was on the previous laptop) and a smaller screen size. None of which was communicated. I took it back in and they did add the additional RAM, but I would be very careful, be clear on the total cost up front and double check that they did what they said they would do. There are better, more professional computer repair places out there.