Client Reviews on imson.com
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The owner is a nut job. Had a neighborhood protest the town his business is in for social media stardom. Pathetic. Creating a divide in the community and lied to people.
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We love working with Robert and his amazing team! Truly the best... we are always thankful to have such a reliable, knowledgeable, trustworthy team to take care us! We consider IMS the best in their field! TOP NOTCH!!
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We needed a 1TB external hard disk drive quickly to backup a failing laptop drive. IMS sold us a Toshiba Canvio drive for $190 with tax. Online Amazon sell the same drives for $54 (other etailers go a low as $48). I accept that bricks and mortar stores have higher overheads, but this was a relatively ridiculous markup - Walmart sell this product in stores for $55. Unless a mistake was made in the pricing, I can't recommend this store. On the plus side, the staff were quick, friendly and helpful.In response to the owners reply below: I walk by the IMS store regularly, and in the window you display a number of PC vendor logos including Apple and descriptions to the effect that you provide 24hour service for computer hardware. Forgive me then for thinking that yours would be a suitable store to resort to when a computer hard drive started to fail. When I entered that store and asked simply if you folks sold external hard drives, the person behind the counter replied 'certainly, what size are you looking for'. What am I missing here??So you advertise in your window computer hardware repairs, your receptionist offered to sell me a suitable piece of replacement hardware, but the fact that you have a circa 350% price markup that is frankly ridiculous is the customer's fault. Sorry but 'caveat emptor' is a customer service notion that no business should rely on big or small in this age.
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Great people and great service. Rob and his people know their stuff, they are incredibly responsive. We contract with them to support our business in Huntington Village and would not use anybody else. We love them.
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Friendly, helpful and true to their estimate.
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