Client Reviews on Infusionsoft

    • 4.0
  • 63 Reviews

Most helpful positive review

0 people found the following review helpful

By Joshua James Bailey Oct 15, 2019

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Most helpful critical review

0 people found the following review helpful

By Ney Torres Jul 16, 2019

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Overall Feedback:

Best place I've ever worked!

Overall Feedback:

I have never been treated as bad from a company they still want money even after they do not follow through with a appointment and they'll blame you on service. Take my advise dont use the service they steal your money.

Overall Feedback:

I love Infusionsoft products, people and culture. I enjoy helping Small Businesses Succeed and they are on a mission to deliver positive results for millions of customers.

Overall Feedback:

This software is horrible and the service is worse! After spending countless hours trying to setup their quirky software, it's still not working. I wanted and was sold a simple solution but they sold me crappy software that even their "coaching" can't get to work. Horrible, horrible, definitely save your money and TIME (lots of time), go elsewhere.

Overall Feedback:

This company has integrity, which is what matters when you are choosing to invest in a software platform you will use in your business. I HIGHLY recommend working with infusionsoft. I have never been treated well by so many people in a consistent way and it seems that the big explanation and message I always get is "how can we help your business grow and succeed." Its not always in those words, but its the message I always get.

Overall Feedback:

Awesome workplace!

Overall Feedback:

Infusionsoft is all about hype. They are great at making you feel like this product will boost production but they don't tell you that you need to hire full time staff to learn the software and it features. We were with Infusionsoft for almost 10 years and looking back it was a mistake. Very overpriced for what we used. Many other companies are less expensive and easier to work with. Their customer service is lousy and management couldn't care less about your issues. When we tried to cancel they forced use to pay another month even as a loyal 10 year customer. Very disappointed in the way we were treated and would never join Infusionsoft in the future. Consider the huge time investment in this software before you sign up and don't give them your credit card number.

Overall Feedback:

Fantastic place to work. Really driving to help small businesses succeed!

Overall Feedback:

Can't get a trial version. Not happy with the service from online chat. The rep kept asking if I wanted a "Trail application".

Overall Feedback:

Watch out for these guys...After reaching out for some information on the product because I had heard good things, they contacted me. In typical sales rep badgering, they finally got me to agree to start with their product on some kind of promotion for new businesses. We were slow in getting things implemented as there were many different folks on the team. Over a couple months of back and forth, things never really materialized, but they continued to charge me not only for the monthly fee, but for the implementation that they never did. Kind of odd, but I went with it, thinking I would eventually get implemented.I ended up getting really involved with another business and had to put this one on the backburner...Infusionsoft preaches self-starters and small business owners, so clearly they should understand this. Anyway, had to end up shutting this business down. I went online to cancel and instead of allowing me to cancel, I got a message saying that I couldn't cancel and that someone had to reach out to me.Couple days passed and someone reached out, eager to keep me on board. I explained, it just wasn't possible, as the product was no longer relevant to the business. She desperately tried to save the account, offering me free months and everything else, totally missing the point that it was no longer needed. I asked for a refund on the implementation to which she said she'd ask her manager. She came back and said that not only would I not be issued a refund for the implementation that they NEVER did, but that she was going to charge me a cancellation fee. So no services rendered, many months of payments, an implementation fee that was never completed and a cancellation fee on top! All because my business and needs changed. For a company that prides themselves in the entrepreneurial spirit, this is far from accommodating. Sometimes businesses need to think bigger picture...could you try to squeeze another couple hundred out of a business owner, sure, you could. But ultimately, are you better off just doing the right thing by the customer and moving on to the next one...absolutely. No bigger picture thinking over there, this company just won't make it. They have a good product, but their customer service is just awful. Run and hide from Infusionsoft, they're just out to make a couple bucks off you and not out for your interests.

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