Client Review on Insight Satellite

Feedback:

Worst ever!!!! Technician shows up 30 mins late, no phone call to let me know he is going to be late. Comes into my home ask where I want the satelite dish and where he can drill a hole through my floor to install the cable. I show him where to drill the hole, all goes well. I tell him the directv satelite in our flowerbed is inactive and to use that pole and just remove the dish, he says ok and does not come back in until the job is complete. All the while I am working on my computer as my time was already wasted waiting for this gentleman during my appointment time. He comes in and ask me to sign his phone, there is nothing for me to read to know what I am signing, he says you are just signing that I did not charge you for this installation and that it is hooked up and working. I sign twice on his phone. I walk outside to see that he did not use the directv pole, and he has dug out a huge spot in my flower bed and installed a dish right in eyesight of my front porch! I immediately question as to why he has done this. He responds and their poles are bigger and he is not allowed to take up an old pole so he installed theirs right next to it. I walk over and said "I wish you would have asked me before hand as you dug up one of my plants and I never would have had you place the pole there!" He responds if we want the pole moved we need to contact Hughesnet and we will be charged a fee for moving the pole. I call the manager of this company and she argues with me that she called him and he says I went outside and told him to place the pole exactly where it is and that I signed off before he did it. Who in there right mind tells someone to dig up right next to their plants and pour concrete!!! This is ridiculous!!! I am so angry with this company and their service. I will be notifying Hughesnet of this experience and all that this company has made us go through!