International Video & Electo
Client Reviews on International Video & Electo
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Customer service at the height. Excellent store
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Pretty good store. There is a large selection of goods at a nominal price.
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Excellent shop. I got a good phone in it.
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My husband here is often bought up. The store is good 5 stars
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Amazing customer service, Great products selection. I'll go back again.
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False Advertising!I would not purchase from this company. We purchased a burner and it said was supposed to be an Alpina. After we received it, it was a different brand/ model. I even called to discuss the burner before placing the order and specifically mentioned that I would be purchasing the Alpina. The person on the phone mentioned they had made a lot of changes to the Alpina burner. Not once did he mention that it would be a different brand. He also mentioned that it would be the europeen plug which is a C. The burner came with a type E plug.When we called them, they agreed that the photo on the website should be changed. It's been almost a week and they are still showing the incorrect photo.Purchase your 220V items elsewhere. They are not to be trusted.
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Exceptional customer service. I am stationed overseas and had a minor issue which was quickly resolved by a gentleman named Mike. His response, reaction, and attention to my dilemma has created a customer for life from me. If I didn't live on another continent I would drive to this store to see it in person and to shake Mike's hand.
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Ordered before which had some hassles, but they were eventually resolved and the item arrived and worked as described.Tried ordering a new item and have had issues with their website....taken multiple complaints with zero response, but appears they have fixed the issues.....would've been nice to just notify that the issue was resolved. It appears their comms related to non-product specific enquiries are poor.Also had queries about one of their products and they suggested I contact the vendor directly....look like they can only read the information supplied on the site, additional information is unknown by them.
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The staff was friendly and knowledgeable, and the prices and shipping were reasonable. Excellent buying experience.
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Ordered once in 2011 and had had an OK experience even though the service was sub-par on the phone. They are always willing to book an order but much less helpful when the product hasn't arrived or doesn't work as expected. This time, I ordered and received a player that was missing a number of features listed. Upon calling, they offered me to return the player and send me a new one (that was in November). They claim they have never received it and cannot track it unless I provide a tracking number. When I called them again at 4:25PT today, they said they were closing asking me to call AGAIN tomorrow. I have had it with these $%^%#%!
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