About - Janadhi & Company

Overall Feedback:

If there was a 0-star option, that is what I would give. This company is ridiculous. My husband and I have an HP touch screen laptop. At the end of December, it was stepped on and there was a single crack across the screen. We took it to these guys to fix at the beginning of January. In order to fix it, the whole screen component had to be replaced. They ordered the first screen, and it was not touch screen… but in their attempt to remove the screen, they cracked the screen even more and you can clearly see where they were prying it away from the back. It looked horrible. But we said it won’t be like that for long because they said they would order the correct touch screen this time and replace it. Fast forward 3 months later. The screen is still not fixed. They must have ordered 9 or 10 different screens and none of them were the correct one. In addition, the screen is even worse off than before, there are chunks of glass missing from the screen and additional pry marks, cracks and scraps. Not to mention any time we went in to drop off the computer they all seemed like they were stoned... We finally called it quits on them after they repeatedly screwed up, broke our laptop even more than it was when we took it in and were so incomprehensibly incompetent. Some of the other reviews say they were great for fixing a battery or other minor fixes, that any hobo with basic computer knowledge would be able to fix, but when it comes to an actual real repairs they are absolutely inept and unprofessional.*Edit in response to owner* Number one: you need to learn how to write more professionally. Your defensive tone, misspellings and improper grammar proves my point of just poor service quality all the way around. Number two: We were told multiple times that you would be ordering a genuine HP screen directly from HP. However, when the screen arrived it turned out to be just some screen ordered off eBay. We were happy to negotiate price for you guys to order a screen from HP but that never happened. Number 3: OF COURSE you didn't charge us for the screens ordered or labor! Every screen that was ordered didn't fit the laptop. It is YOUR job to order the correct screen. In response to labor, there was no labor done on the computer. Other than further breaking the screen and causing more damage than what we came in with. YOU DIDN'T FIX THE SCREEN, so why on earth would charging us for labor even come into question.