Client Review on KAP Signs

Chris Kondas

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Chris Kondas

Negative Review

October 19, 2016

Reviewed on Oct 19, 2016

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I contracted with KAP to make a new sign for my business. Went through the planning process and came up with a design. The sign was installed and I was very happy with the result. However, after installation, I noticed that the address was not included on the sign. We had stated during the planning process to include the address. I take some responsibility because I did not catch it during the design phase that it was not included in the schematic. I called KAP and spoke to my rep, Dave and explained the situation and what options did we have to add the address. He said he would come up with some ideas and call me back. A few months went by and no call. I called again and spoke to Dave, he apologized and said he would get on it and call me back. Many more months went by and no call. This time I called and asked for the owner, also named Dave, explained the situation and my discontent at this point. I assumed he would be beside himself that I received such poor service, but he was actually very nonchalant about it, no apology of any kind and said he would get with Dave and get back with me. The first Dave then e-mailed me and said they could add the address and gave me the cost. It was the full cost. I responded that the cost is not important to me but that I feel I should be compensated for the lack of service, especially given the expense I had for the new sign. He said he would get with owner and let me know. I got another email stating no discount. I explained to him that I really don't care about the cost,, but more about the fact noone had acknowledged that I received horrible service and if that was their position, I would just go elsewhere. He emailed back, they could take $15 off. I moved on to another company.

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