About - Kuiken Brothers

Overall Feedback:

I really tried but it's three-strikes-youre-out for Kuiken for me, primarily because of the apathetic sales support and last-century turnaround times. The first project was a request for options for replacing a window. After providing very clear requirements the first two quotes were way off the mark and I had to go to a physical location during their extremely limited hours and do all the speccing from a catalog myself. The second project involved ordering hardware for the interior of my home for which the sales staff had no knowledge of, or ability to help calculate spacing and quantities. What's worse, once I finally figured it out for them they only place orders for certain hardware once a week which means you'll wait up to a week FOR THE ORDER TO BE PLACED AT ALL. The final project I didn't even go through with even though it was the simplest: I just needed to order some wood. That's it! I wasted a half day trying to get through to their staff on the phone and never made it. I ordered from a competitor later that day who picked up right away, and had it delivered to my door the following morning. Two stars instead of one only because they do free local delivery if you manage to get an actual order placed.