The Morning Call
Client Reviews on The Morning Call
Feedback:
Good see my boss
Feedback:
I was "sold" a Thursday and Sunday subscription several months ago. I was supposed to have six months on online and PAPER. The paper editions was why I bought the subscription. I wanted the ads and coupons. I could have gotten an online version, daily, for free. I have yet to get a "paper".
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Sunday delivery is a joke........ if they can't find people to deliver it..ok Just don't mention you even have a Sunday paper and reflect it in your prices. Today makes 5 weeks in a row w/out the Sunday paper, and yes it's happened more times than I have fingers and toes to count. Apparently the " powers that be " simply don't read or care to read about their customers concerns.
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No actually news
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One of the most frustrating experiences I have had to deal with. I have always had the newspaper delivered to my house. I have always loved getting the newspaper. Unfortunately, after several months of picking up wet newspapers thrown everywhere but in our delivery box I wanted to cancel my subscription. Originally called to cancel my subscription several months ago. I thought everything was taken care of. Then, three months later I get a bill from a collections agency... I call to figure out why I got this bill, and they say I never canceled but instead my account was suspended due to not having been paid. So I pay the bill I shouldn't have in the first place and make it very clear to the customer service person that I want to CANCEL my subscription. Now here we are two weeks later and I come home to find newspaper in my box. I call for a third time and yet again they don't have my account canceled and are trying to bill me! I'm not sure how one can make it any clearer then saying "I do not want the Morning Call delivered to my house anymore, I want to cancel my subscription." If there is/was another option for local newspaper, they will be getting my business.
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the worst customer service I have encountered. It took 2 different days to call thru a myriad of menu options, entering my account number and verifying my phone number for the representative to ask for the same information. They have difficulty understanding your request. What should have been a 5 min phone call to get a paper delivered due to their error took a total of 2 phone calls and about an hour.
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Try and call, all you get is some person in the Philippines who speaks broken English. All I'm trying to do is stop a paper I neither pay for or want!
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Terrible absolutely Terrible! They are very misleading with their marketing. False promises and no returns. They are swindlers!!
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I'm still waiting for my paper to be delivered. Don't worry the lady in the Philippines told me it would be delivered today!!!!
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