Client Review on Mr Video, Inc

Feedback:

I wrote a review a few years ago that the experience wasn't good but the quality was OK. I went back today to place an order, and SHOCKER, the customer service was not good (I don't know why I keep going back). I needed to make some DVD's and was told that because I had 2 DVD's and wasn't sure what was on each one, he was going to charge me $25 just to open them. He wanted to "save" me some money by having me go open them on my own and then come back. I am about to spend hundreds of dollars at their store, but he won't open the disc without charging me first? I run a business too and I keep wondering how they're still open.