Client Review on Native Rank

Feedback:

This is a very dishonest company with no integrity. I signed a contract with them to have them create my website, do SEO and create a mobile app for me. The Website and SEO started out great. The web design team was attentive and listened to what I wanted and the SEO was performing okay. The app on the other hand took forever to create and never performed any of the functions that were promised. ( I never had a functioning app) After paying a set up fee and months of maintenance fees they admitted to me that it was never done correctly and that I was not given what was promised. Then they offered me 70% of my money back... Not a full refund! I was really disappointed since I was out a few thousand on that app by this point. My choices were to take their offer or nothing since I'm just a small business I didn't think I could afford to fight them on this so I took the 70% refund and a loss of almost $1000 dollars. Now after leaving Native Rank I am getting threating messages from Getty Images telling me I don't have the rights to one of the images Native Rank put on my site during the build out. Native Rank was unresponsive when I brought this to their attention and after finally talking to someone they told me since I left them it was my problem to deal with. They also tried to tell me someone else must have added the photo after I left them which is impossible since no one else has made any edits to the site other than me. I figured out how to take the images down myself and settled with Getty Images for $400. The lady in collections told me this happens all the time it doesn't matter who puts the picture on your site the liability goes to the owner of the site so be sure to get documentation of the purchase for every picture on your site don't just assume they purchased it. Unfortunatley this was a costly lesson for me. I would never recommend this company to anyone.