Client Review on Narragansett Bikes

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Quite simply the best customer service from sales to repair to rider support at all the major biking events in Rhode Island. I bought my second bike in two years from NBX in May. I blame the bike shorts.I had recently participated in the NY Five-Boro. Having never ridden more than 35 miles, it was strongly suggested to me that I invest in bike shorts. What followed is my new favorite cocktail story. Short version: don't wear panties with bike shorts (who knew??). And yes g-strings count. Also ... super important. Bike shorts are a one ride, one wash garment.Me: Like ... underpants, right? Does this really need to be explained??Peter: You would be surprised. I didn't even know HOW to shop for bike shorts. It would have been so easy for Peter to ManSplain and/or just let me buy the cute grey bike shorts. But he didn't. He is gentle, kind and patient. But also supportive and encouraging. He is not dismissive of novices who want to try to progress as riders. He will also tell you when bike shorts don't fit you correctly. That's important. After the Five-Boro (bum intact) I decided that I really want to do more long rides and more charity/group rides. I also wanted a faster, lighter road bike. I googled furiously, found the bike I wanted and went to NBX. This is where Peter is sensational. He will show you alternatives. Sadly, he will not let you ride any of them if you are wearing four inch heels and a pencil skirt. (I could TOTALLY do it.) So we arranged for me to come back on Saturday. I came straight from a one year old's birthday party. In a skirt and four inch heels. And pronounced myself ready to try bikes. The look on his face was utterly priceless.Instead, I changed into shorts and Peter helped me to purchase my very first clip in shoes!!!! And clipless pedals. FINALLY, I was ready to try bikes. I bought the bike I originally came in to buy and announced I was going to ride it home. Peter made me promise not to use the clips until I had gotten used to the new gear shifters (rather different from my last one). As I rode away Kristan shouted out "turn your lights on, Lucy!!" One gets the general sense that everyone in the store is genuinely looking out for their customers. They really couldn't be nicer. Flash forward to June, July, August. IF you happen to be the kind of person who occasionally does a Shaun White on the bike path (but doesn't stick the landing), or occasionally engages in sumo wrestling with stockade fencing (bike path) or sometimes just ... falls (for no reason at all) while riding your beautiful new bike, you will soon come to depend upon and love Jason. Jason is the mechanical engineer extraordinaire at NBX in East Providence. He is patient and kind. He doesn't laugh when you bring in the bike slightly pretzeled. Again. Jason has sorted the bike twice this summer and I'm very grateful. Last but not least, I would be remiss if I didn’t thank Matt from NBX. He saved the day when I showed up panic stricken at the Four Bridges Ride sans helmet. (It was that kind of a morning.) He found a spare helmet in the NBX truck and loaned it to me for the ride. I would have been heartbroken to miss that ride and Matt saved the day. As I said in the beginning, NBX offers the most amazing customer service!!! From original purchase, to routine (and not so routine) repairs to rider support at all the major charity events during the year. You literally couldn’t ask for a better team. And if you go in and ask for a brain bucket that doesn’t make you look like a Martian, they will totally hook you up.